Audiological Services in Vancouver

Sound Hearing Clinic Inc is your go-to source for audiological services in Vancouver. Sound Hearing Clinic Inc offers a full spectrum of audiological services for everyone. Our professionals are committed to the pursuit of unsurpassed patient satisfaction, effective analysis and diagnosis of your hearing loss, and customized solutions that effectively integrate speech and comprehension back into your life.

Clients who are covered by 3rd party providers such as Veteran Affairs Canada, WorkSafeBC, WSIB of Ontario, First Nations Health Authority (FNHA), and more, may receive services at no charge. Extended health insurance may also cover audiological services. Please check your policy for benefit details. If you are not covered by a 3rd party provider or do not have extended health insurance, the Medical Services Plan of BC does not cover the cost of audiological services. For your convenience, we do accept credit cards, debit, cheque, or cash.

Hearing Assessments

At Sound Hearing Clinic Inc, our audiologists will complete a full hearing evaluation (hearing test). This evaluation includes an assessment of your hearing ability, your speech understanding, and an assessment of your outer, middle, and inner ear. The appointment takes between 60 - 90 minutes. A copy of your report and audiogram will be sent to you and your physician in the days preceding the appointment.

Our 4-Step Process:

  Interview - The interview determines the nature of your hearing concerns & uncovers any specific areas that may require further attention.

  Examination - The examination determines whether the perception of hearing loss you are experiencing could be caused by an obstruction or damage to the ear canal or eardrum.

  Diagnostics - The diagnostic process determines the nature of your hearing loss. The diagnostic process may include different test, depending on the assessment of your needs.

  Solutions - Treatment solutions determine what type of hearing technology solution is most appropriate for your hearing difficulty, your test results, your desired listening lifestyle, and your cosmetic preference.

Tinnitus Evaluations

The sound heard in the ears or in the head in the absence of an external sound source is called tinnitus. It is typically a ringing or buzzing sound. Often tinnitus is a symptom of hearing loss. It is a common side effect of being exposed to loud noise in the past. 

We are proud to work closely with Sound Options, a Canadian company with research roots at McMaster University, to help provide tinnitus solutions and to suppress your tinnitus.

Hearing Instruments

Sound Hearing Clinic Inc provides only the best in quality hearing instruments. The clinic has access to all major manufacturers of hearing instruments. Worldwide manufacturers work with our team in order to bring you the best!

Repair of Hearing Instruments

Repair of all makes of hearing instruments is done at the clinic or at the Canadian labs. We will do our best to repair in-clinic when possible. Timely repairs are provided by the labs when necessary. If you require, a loaner instrument may be made available to you during your hearing instrument repair.

Assistive Listening Devices

If you encounter specific situations in which you find hearing difficult, you may be a candidate for an assistive listening device (ALD). ALDs include such devices as amplified telephones, FM systems, Pocket Talkers, Television Infrared Devices, and many more. Ask us to help find a solution for your specific situation!


All hearing instruments require a battery as a power source. Sound Hearing Clinic Inc provides only the highest quality batteries so you get the longest life from each battery cell. Ask us about rechargeable battery solutions.

Payment Plan

For your convenience, the clinic offers a payment plan. Just ask us for details!

Hearing Protection

Custom hearing protection is available. Unique solutions for needs ranging from those required by musicians to needs required in heavy industry are provided. Whether you are exposed to noise resulting from jackhammer use, from the melody of a flute, or from hard rock music, we have solutions for you.

Swim Plugs

If you or your child have had PE tubes surgically inserted in the eardrum, and are concerned about water entering the middle ear cavity, then you require swim plugs. These are custom made plugs that allow for swimming or bathing without concern.

Aural Rehabilitation

Hearing aids are the current treatment for hearing loss. However, we know that hearing aids are not always enough. Think of aural rehabilitation as the therapy for your brain needed to improve your listening skills. You can purchase an Aural Rehabilitation program on the page entitled Aural Rehabilitation or call or email the clinic for more information. Purchase LACE here.

Outreach Services (out of the city)

Services are provided at the in-city locations and all of the Outreach locations. Outreach locations include Anahim Lake, Bella Coola, Klemtu, Masset and Skidegate on Haida Gwaii, Waglisla (Bella Bella).

Frequently Asked Questions

About Products and Services

Why are some hearing test free and others not?

Not all hearing tests are the same.

A hearing screening is simply a check whether your hearing is within normal limits or not.

A hearing evaluation includes assessment of the outer, middle and inner ear. The evaluation includes both investigation of otoscopy, audiometry, acoustic immittance, otoacoustic emissions, and speech understanding in noise.

The Medical Services Plan (MSP) of BC does not cover the cost of hearing screenings or hearing evaluations (unless performed at a hospital under the discretion of an Otolaryngologist).

How long does a hearing evaluation take?

You should plan on 90 minutes for a full hearing evaluation.

What is the difference between an audiologist, ear nose and throat (ENT) specialists, and a hearing aid instrument practitioner (HIP)?


An audiologist is a university-trained health care professional who holds a master's degree or a clinical doctorate degree (or both). Six to eight years of education results in a professional who diagnoses and treats communication and communication disorders. Audiologists diagnose and treat hearing and vestibular conditions (in conjunction with ear, nose and throat specialists). Audiologists possess comprehensive knowledge of the human auditory and vestibular system and have further specialized training in sound reproduction, which is critical to the accurate fitting and adjustment of hearing devices. In British Columbia, audiologists prescribe and fit hearing devices.

Ear Nose and Throat (ENT) Specialist

An ear, nose and throat specialist (ENT) or otolaryngologist is a physician who specializes in the diagnosis and treatment of medical conditions of the ear, nose and throat (in conjunction with audiologists). ENTs complete eight-plus years of education. They diagnose and treat medical conditions that require pharmaceutical or surgical treatment, such as cochlear implant surgery, trauma or ear infection. In Canada, ENTs do not dispense or prescribe hearing aids, although they may recommend them.

Hearing Aid Instrument Practitioner (HIP)

Hearing instrument specialists (also called hearing aid dispensers, practitioners or dealers) are professionals who have training in hearing testing, hearing aid fitting and servicing. Education required is a two-year post-secondary degree.

The College of Speech and Hearing Health Professionals of BC regulates the professions of both audiology and hearing aid dispensers. You may contact the College of Speech and Hearing Health Professions of BC at 604-568-1568 to check the status of any hearing health professional or to place an inquiry or report a complaint.

The proper fitting of hearing aids requires thorough evaluation and testing. Fitting also must include post-fitting care and should include aural rehabilitation. Periodic adjustments, hearing re-assessments, and hearing aid performance checks are all necessary. Purchase of hearing aids by mail or over-the-counter is very likely to lead to an unsatisfactory solution to your hearing problems as it bypasses all of these important processes.

I am a musician, how do I know what hearing protection to use?

First, we advise you to download a sound level meter to your smartphone, and then take a measure of how loud the music is that you are playing or listening to. While this may not be an exact measure of sound intensity you are exposed to, it will be helpful in determining the level of music filter you should use.

Second, email or call the clinic with peak intensity levels that you are exposed to.

This information, combined with your report of personal preference, instrument(s) played, and/or vocals will dictate what level of attenuator you should be using.

If possible, external ear canals should be cleaned prior to having impressions taken. 

I am a musician. How do I get custom in-ear-monitors?

We will gladly take impressions of your ears, which you then are able to send off to a manufacturer of your choice for the manufacture of custom in-ear-monitors.

I think I may have earwax. What should I do?

At Sound Hearing Clinic Inc, cerumen removal is done via lighted curette. This procedure is most often successful in removing earwax from the external ear canal. To help the procedure be successful, we recommend that you do not use Q-tips in your external ear canals prior to the cerumen removal process.

However, there are occasions when removal of cerumen is not successful, where the audiologist will counsel on proper intervention.

About Hearing Aids

Do I need a hearing aid?

You should have an audiology assessment to determine if hearing loss is present or not. This will also indicate whether there is any medical or surgical intervention necessary.

If you have difficulty understanding speech or have trouble following conversations, you may need hearing aids. For example, hearing aids may be of benefit if you:

  • Have difficulty following conversations in group settings or in background noise

  • Are able to hear sounds but not always understand speech

  • Listen to TV or radio louder than others

  • Frequently ask for repetition during the conversation

Does the Medical Services Plan (MSP) cover hearing evaluation and hearing aids?

The MSP of BC does not cover the cost of hearing devices for adults, nor does it cover the cost of the hearing assessment required in order to be fit with hearing aids. If you feel that the BC government should be providing funding for hearing evaluation for adults in BC, and/or should be covering a portion of the cost of hearing devices, please contact government officials listed here:

Hon. John Horgan
West Annex, Legislative Buildings
Victoria, BC, V8V 1X4

Ministry of Health
PO Box 9639 Stn Prov Gov`t
Victoria, BC, V8W 9P1

Does my insurance offer any benefits?

You should contact your extended health insurance provider for details. They will be able to tell you if you have benefits that may cover all or a portion of the cost for a hearing assessment, hearing device repair, or hearing aids.

At Sound Hearing Clinic Inc, our providers are registered audiologists licensed by the College of Speech and Hearing Health Professionals of BC.

Is it necessary to wear two hearing aids?

Hearing loss in both ears is most common. While there are reasons for not wearing two hearing aids, most adults benefit optimally from the use of hearing aids in both ears. This is because our brains automatically sum information received from both ears when it is similar, and our brains automatically reduce background noise when both ears are used.

The hearing is balanced between the two ears when two hearing aids used, and localization skills are improved.

What if I only have trouble hearing some of the time?

Then you may choose to wear hearing aids only when you feel you need or want to. Others choose to wear their hearing aids all the time; to be sure they are not missing anything. When and where to wear your hearing aid is your choice!

Why are there different hearing aid types and styles?

Certain styles of hearing aids operate differently from others in terms of amplification power, customizable switches, wireless capability, and whether they are best suited for the activity level and lifestyle of the user. Smaller styles tend to be less visible but might lack the customizable options or amplification power that a larger style has, thus making them more useful for those with a mild hearing loss, while larger styles might be better suited for individuals who need the power and would like to be able to adjust their hearing aids in different environments. Different types of hearing aids will also use different sizes of batteries allowing larger units to last longer while smaller units require greater battery use.

Why is it important to choose the right type of hearing aid?

Leading consumer advocacy groups state that nearly two-thirds of hearing aids are incorrectly fit, leading to disuse. Put simply, hearing aid types best suited to the lifestyle of one individual won't necessarily work very well for another individual - and it's important for the hearing care provider to know what's going to fit your lifestyle most comfortably. We all have different activity levels, and we all enjoy pursuing different forms of entertainment; getting your hearing aids fit by an experienced hearing care professional who knows the technology well is the best way to ensure that you're wearing the right hearing system for you.

Why does my friend have so much trouble with his hearing aid?

The technology that now goes into the making of a hearing aid is very complex. It takes a great deal of care and knowledge to choose one that is appropriate for you. If a thorough evaluation is done to choose the correct hearing aid, and if it is properly fitted and followed by post-fitting care, it should be a pleasure to wear.

What if I don’t like my hearing aids?

Your hearing aids are sold during a trial period. This gives you the opportunity, without obligation, to try hearing aids before you are committed to keeping them. If you feel you do not want to keep the hearing instruments, simply return them to the clinic.

I already have a hearing aid, when will I need a new one?

Hearing instruments generally last approximately five years before expiring. You may require a new hearing aid if yours:

  • Is perhaps five years or older and no longer performs well

  • Has been repaired many times, weakening the circuitry and shell

  • Is no longer providing you with the benefit you feel it should

  • Produces feedback uncontrollably

  • No longer fits snugly into your ear

Hearing Icon

Hearing Services

Meet your local audiologist, and get your hearing tested today.

Call Us


Sound Hearing Clinic Inc

#207-1160 Burrard St

Vancouver, BC 

V6Z 2E8

Phone: 604-687-1488



Monday - Friday 09:00 AM - 05:00 PM


Serving Vancouver and surrounding areas


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