"As a retired otologist, a former employer of audiologists, and a hearing loss researcher, I am well qualified to evaluate audiologic facilities. I am pleased to provide unqualified approval of the care I have personally received at the Sound Hearing Clinic and to recommend this facility to patients seeking skilled, ethical and dedicated audiologic services." - Charles P. Lebo, M.D.
"Ms. Jan, Thank you so very much for being so kind, helpful and positive. We are grateful for your prompt, professional, friendly and caring attitude. You made a very positive impression. As I know you can appreciate, when your hearing aid is not working you need help and your family wants to be sure you get it as quickly as possible. You were entirely lovely in your approach - you were informed and gave us useful information on the care of the hearing aid; you fixed the tubing, and, advised on how to care for it especially in reference to moisture. All is well now and we are so pleased. You have left a wonderful impression on us and you are a credit to your organization. If my Mom lived in B.C., I would be pleased to have your organization fit her for a new hearing aid. Customer service seems to be less of an priority for some organizations and this only makes the companies who care and have well trained, professional and compassionate employees (especially in your business) of greater value and worthy of strong references and referrals for everyone we meet. Happy Thanksgiving to you." Regards, Maureen MacDonald and my Mom, Margaret Dean